Shipping & Returns
Shipping & Returns
Shipping
We process every order within 1-2 business days. Estimated delivery is 5-7 business days within the United States, and you will receive tracking by email as soon as your order ships.
Our 30-Day Money-Back Guarantee
We want you to love your purchase. If you are not completely satisfied, you can return your item within 30 days of delivery for a refund.
How returns work
- Email hello@theplayhouseco.com with your order number to start a return.
- Items must be unused and in their original packaging.
- Return shipping is the customer's responsibility, except when an item arrives damaged, defective, or incorrect — in which case we cover it.
- Refunds are issued to your original payment method within 5-7 business days of us receiving the return.
Damaged or defective?
Contact us within 48 hours of delivery with a photo and we will arrange a free replacement or full refund.