FAQ

Frequently Asked Questions

Are your products safe for toddlers?

Yes. Our wooden climbing sets and toys are made from solid wood with rounded edges and child-safe, non-toxic finishes. Always supervise young children during active play.

What ages are the climbing sets for?

Most of our Montessori climbers are designed for children roughly 1-5 years old, and many support up to 150 lbs. Check each product page for specific age and weight guidance.

Is assembly required?

Most sets arrive flat-packed and require simple assembly with included hardware and instructions. Many fold flat for easy storage.

How long will my order take?

Orders are processed within 1-2 business days and typically arrive within 5-7 business days in the US. You will receive tracking as soon as it ships.

What is your return policy?

We offer a 30-day money-back guarantee. Items must be unused and in original packaging; return shipping is the customer's responsibility unless the item arrived damaged or defective. See our Shipping & Returns page for full details.

What if my item arrives damaged?

Contact us within 48 hours at hello@theplayhouseco.com with a photo and we will arrange a free replacement or full refund.

How can I contact you?

Email hello@theplayhouseco.com and we will reply within 1 business day.